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#FAQ

Sahne&Kirsch. Glutenfrei, Milchfrei, Laktosefrei, Vegan. Professionell handgefertigte Torten, Cupcakes, Cookies aus Erlangen, Konditorin, Konditorei.

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  • Can I just drop in at Sahne&Kirsch?
    Unfortunately no. At the moment we only have a contract confectionery, not a classic shop. Appointments must therefore be coordinated before with Sahne&Kirsch.
  • Collection & shipping
    Sahne&Kirsch offers delivery within Germany, Austria and Switzerland exclusively for the Cookie + Cookie products. No shipping is available for all cakes and cupcakes. These products must be collected from our business address.
  • How does pick-up at Sahne&Kirsch work?
    You can find us at Eltersdorfer Straße 1F, 91058 Erlangen. It is a dead end that is not always found by older navigation systems. At the end of the dead ends you will find a customer parking space . Go to the front door (left side) and ring the bell for “Sahne&Kirsch”. Then down the stairs to our studio.
  • How can I pay?
    We accept payments by Visa, Mastercard, Maestro card, PayPal, Apple Pay, Google Pay or bank transfers. No cash.
  • Can I also order something at short notice?
    For orders in the online shop we generally require 2 days' notice . For all other custom-made products, our lead time varies depending on the volume of orders. This is especially true for the classic wedding season (May-October). Therefore, we cannot always guarantee that your request will be accepted/confirmed.
  • Does Sahne&Kirsch take allergies into account?
    As far as we can, we will of course take your allergies and/or intolerances into consideration. Depending on the ingredients, our offer is also available as vegan, gluten-free, dairy-free or lactose-free. The design may vary due to different foods.
  • What information is required for an order?
    To ensure that your cake meets your expectations, the following information is important in advance: Number of portions How many people want to eat the cake? Design request Pictures are ideal for preparation, as well as toppers, colors, shapes, etc. Taste request Which flavors do you want? Desired date Creme&Kirsch can only check whether this appointment is still available with the date.
  • Can I buy vouchers at Sahne&Kirsch?
    Yes, that is possible. On the Gift Card page you have the opportunity to give your loved ones a digital surprise. Simple, quick and uncomplicated.
  • How are the cake prices made up?
    Our cake price is based on the parameters portions , design and Taste together, without this information we cannot give you pricing direction.
  • Can I test a taste before placing my order?
    Sahne&Kirsch offers a "Tasting Box" several times a year. In the "Tasting Box" you will find six different flavors to try and enjoy.
  • Sahne&Kirsch offre anche torte 3D?
    Sahne&Kirsch does not offer 3D cakes. Unfortunately, this means that we are currently unable to produce any cakes in the shape of cars, ships or other motifs.
  • What is a serving?
    A portion is a piece of cake/tart for one person. The size is calculated based on the past decades' experience of the confectionery trade.
  • Does Sahne&Kirsch also offer delivery?
    Creme&Kirsch offers a special delivery and set-up service for weddings, company celebrations or other large events. Please also read our general terms and conditions .
  • How can I reach Sahne&Kirsch?
    You can send us an email at any time to info[@]sahneundkirsch.de or reach us using the contact form on our homepage. We will respond to your messages promptly. We can also be reached by telephone every Tuesday and Wednesday between 3 p.m. and 5 p.m. at 0171.5333865.
  • Inquiry & Offer
    A written request by email will only be accepted by Sahne&Kirsch if it is sent to info[@]sahneundkirsch.de. Requests via other platforms will not be considered and will not be accepted. You will then receive a non-binding offer from Sahne&Kirsch. The offer is considered accepted if it is confirmed in writing by email to verena[@]sahneundkirsch.de within the period of validity. The offered appointment is reserved during the period of validity (see header top right). If the offer has expired, the customer must request the appointment again. You can find more information in our terms and conditions .
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